Is this the worst customer service ever?

I was helping my dad upgrade his mobile phone plan and phone I had the customer service experience from hell and it’s made me a more sensitive thinker. My dad’s getting older and asked me to help him change his phone plan. He’s had the same flip phone for 100 years...

Merry Christmas, er, or is it Happy Holidays?

It was a college visit with my son where two young students were having an obviously uncomfortable time knowing how to address the group. It started with “Merry Christmas, er, Happy… aah, happy…holidays?”, they caught themselves calling everyone 'guys', then they...

See What Others Don’t

"I've got 1.45%, can you beat that?" Of course anyone who knows anything about this business knows 1.45% is super cheap. Probably too good to be true. It’s usually misdirection - make it look like like a great deal over here while you hide what’s really going on over...

I couldn’t take his sales presentation any longer…

  This is an actual conversation I had with a sales “professional” the other day. We were looking for a new phone system and the guy was blabbing on about features that he’s telling me that I’m going to love.

 Stopping him in mid sales presentation… I asked him, “Do...

Giving $4,713.27 to the non-profit, they wanted more

  For Michelle, an FFUSA Sales Advisor, it all started with one merchant who selected a non-profit to receive Giveback. Then Michelle asked the merchant “Who else do you know who might like to see the non-profit benefit just like you?” Michelle got referrals. More and...

Faxing, it’s the new thing and it’s fast!

Hefting one more fax machine into the closet storage area, it looks like a technology graveyard in there. But at one time every piece in there had its place, each new piece faster and more effective than the last. But then it occurred to me, in everything I’ve seen...

Free Sushi Meets the Porcelain God

Stumbling through the dark, in a foreign hotel room, I was desperately looking for the bathroom in the most serious way. Green around the gills was putting it lightly. As I heaved my guts out, and continued to do so until I nearly turned myself inside out, I realized...

Building the 1 weekend shed, in 6 weeks.

Sweating and cursing and shaking my head and wondering why I ever got myself into this project I realized that even though the guy at the store said, “It’s easy” he’s probably done it before, I hadn’t. I was wishing that I had an expert’s assistance to cut my time...

Swinging at Fat Pitches

"I only swing at fat pitches and then I swing for the fences." - Warren Buffett Identify the fat pitch: Cold Calling Referrals Joint Ventures Run the numbers, if you have 20-40 fat pitches a month what would that do for the lifestyle you dream about every day? Answer...

Delivered on a Silver Platter

Have you ever had this happen? “Hi, my banker said to contact you about getting setup for credit cards.” Imagine getting a call like that and you're selling credit card processing. Would it make selling easier? What if it were possible to get all your sales calls that...

Battering Ram Business

Most people are taught to do sales like a battering ram. It’s like drawing out a football play where you just crash into each other you don’t get anywhere. Why do they teach it that way? Because its easy to teach and easy to understand. It's the same way in business....

Entrepreneur’s Math

Here is a story from our CEO and founder John Eliason about a lesson he was taught and changed his whole outlook: “John, what you’re missing is the math.” I eyed Jim suspiciously because I’ve always been a pretty quick study at math. I doubted I was missing anything....

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