Multilingual Customer Service

Multilingual Customer Service

“I can never understand the people that answer the customer service line.” We heard this over and over again from our midwestern clients. Often they would get frustrated when having to talk with people from eastern or southern United States. We took this concern to...
The Open Batch Nightmare

The Open Batch Nightmare

“Thank you so much for catching this, that would have been a disaster.” Small business owners need to wear a lot of hats and, despite their best efforts, things often fall between the cracks. We got in touch with the owner of a restaurant because we noticed that they...
Understanding Your Merchant Statement

Understanding Your Merchant Statement

It’s the end of the first week of the month, you are sorting through mail, and you see your merchant statement. If you’re like 95% of business owners, you toss it to the side. We know that when you look at a merchant statement, it can look like it is another language....
Flat Rate Pricing

Flat Rate Pricing

​“We like the simplicity of having a single rate, but our current provider doesn’t have the features that we are looking for.” If you are feeling the same way, know that you are not alone! We understand that peace of mind is important for business owners. We are able...
“We want new equipment, but it is all so expensive.”

“We want new equipment, but it is all so expensive.”

When we approached a small town diner, the first thing on their wish list was something to replace the old, dirty terminal that they had for years. Everything that their previous provider had offered them seemed overpriced for just a slight upgrade. His face lit up...
Our secret recipe

Our secret recipe

The Sideways Sales Piece has been thoughtfully designed to build value for our merchants first and foremost. Others in the industry run around talking about rate, rate, rate and never bothering to ask the merchant what is important to them (Hint: Cheaper rates aren’t...

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