The Open Batch Nightmare
“Thank you so much for catching this, that would have been a disaster.”
Small business owners need to wear a lot of hats and, despite their best efforts, things often fall between the cracks.
We got in touch with the owner of a restaurant because we noticed that they had a batch (with thousands of dollars in it) waiting to be sent to their bank account for weeks.
If left alone, card authorizations will expire. This means that recovering transactions becomes a time-consuming nightmare and in some (rare) cases it is impossible, leading to a loss of hundreds of dollars.
Sometimes it is due to equipment failure, but in this instance, it was due to a change in staff. A simple miscommunication regarding who was supposed to settle the batch at the end of the day almost lead to the business losing money.
Our support team regularly checks to see if there are batches open longer than the average. Since we have seen people live through the nightmare, we do everything that we can to prevent them from happening.
When we came across this batch, we called the business right away to make them aware of the issue. We walked them through closing the batch. The business owner described the nightmare that could’ve been. The relief in his voice was palpable.
That’s what you get when you partner with FFUSA for your credit card processing. World-class support is just a phone call away to help keep your business moving. We are here to help you problem-solve and provide solutions to get your business where you want it to go – faster.
Ready to partner with a company that helps you keep an eye on your money? Click here and we will be in touch.