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“What’s your rate” is like asking “How much is gas?”

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Tammy from Worthington, Minnesota

In the midst of a frustrating day of having to refund 300 tickets due to a weather cancellation and coming off a weekend long blizzard, Ashley was exactly the ray of sunshine that I needed. From the moment she answered the phone in a wonderful, cheery voice and asked how she could help, my spirit […]

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Matt from Sioux City, Iowa

Lynn was very helpful in getting our accounts set up. She was responsive to questions and concerns, and she provided timely service.

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April from Athens, Georgia

The first word that comes to mind is WOW! We are in the process of switching banks at my office and it has been quite the ordeal. Switching bank accounts for our credit card deposits was the last on my list and I was expecting it to be just as frustrating as the ones prior […]

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Julia from Amelia, Ohio

I have been with First for about 8 years. You have always been there when needed, always kind and very helpful. Thank you

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Steven from Lewisburg, West Virginia

After having our credit card machines struck by lightning I was connected to Lynn Land who helped with the situation and got us back up and running. She is extremely knowledgeable and knows exactly what to do in a friendly kind manner. I wish all customer service personnel was like her. It is a pleasure […]

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The System They Wanted, 1/4 the Price

“I want something that looks cool and is functional.” We were speaking to a doctor that was fed up with using a terminal and pin pad for his customers to run transactions. The cables would get turn into a tangled mess or get disconnected all together. It just didn’t have the sleek look that they […]

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Going the Extra Mile for Non-Profit

Often, it can feel like technology is actively working against us. That is how a non-profit was feeling when we reached out to them.“Our wireless terminal never works!”The non-profit hosted an annual golf charity event every year and, every year, the directors would dread the headache that would come with setting up their wireless terminal. […]

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We Lost the Account

“If you need anything down the road, please, let me know.” This would be the end of the story for most salespeople in the world. They take a no as no. We understand that what no really means is not right now. In this case, our merchant advisor was losing a client of 8 years […]

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We’re the happy place where software and payments thrive / meet.

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