In the midst of a frustrating day of having to refund 300 tickets due to a weather cancellation and coming off a weekend long blizzard, Ashley was exactly the ray of sunshine that I needed. From the moment she answered the phone in a wonderful, cheery voice and asked how she could help, my spirit was uplifted. She answered every question thoroughly and in a way that was understandable to someone who knows nothing about finance services and how they work. She went above and beyond to offer suggestions and help our small nonprofit organization be able to better utilize your services. I cannot say enough about how special … and unique … it was to have someone that was not only competent at her job, but also made a customer service call an enjoyable experience. Thank you for hiring someone who represents your company in the way customer service was meant to be.