Often, it can feel like technology is actively working against us. That is how a non-profit was feeling when we reached out to them.“Our wireless terminal never works!”The non-profit hosted an annual golf charity event every year and, every year, the directors would dread the headache that would come with setting up their wireless terminal. […]

“If you need anything down the road, please, let me know.” This would be the end of the story for most salespeople in the world. They take a no as no. We understand that what no really means is not right now. In this case, our merchant advisor was losing a client of 8 years […]

We asked the merchant with 17 locations, “What sounds better?” 17 merchant accounts, 17 daily deposits, 17 merchant statements, and days of confusing book keeping messes. Or, 1 merchant account, 1 daily deposit, 1 merchant statement, and simplified book keeping. All he could do was smile and sign paperwork. When we first spoke, scrambling to […]

We didn’t let him land the account. But why not, I can make huge residuals? Because the merchant is already with us – been here for about 6 months, someone else got there before you. (Inside information: The guy who missed the deal has been with us a lot longer than the guy who has […]

One more load a month from Europe to America was the tipping point that made him a wealthy man. While everyone else used the standard of checking their location and correcting every few hours, our captain ratcheted down to hourly and then every 15 minutes. Zigzagging was reduced, speed increased, time decreased, expenses decreased and […]

Coaching little league: When I bought last year’s equipment most of the gear was cheap, but I splurged on a rather expensive bat. It was $99.95 and it came with a video link on how to swing better, along with some other baseball playing tips. I thought I’d give it a test. The videos were […]