Case Study: Book Keeping Nightmare

We asked the merchant with 17 locations, “What sounds better?” 17 merchant accounts, 17 daily deposits, 17 merchant statements, and days of confusing book keeping messes. Or, 1 merchant account, 1 daily deposit, 1 merchant statement, and simplified book keeping. All...

We didn’t let him land the account.

We didn’t let him land the account. But why not, I can make huge residuals? Because the merchant is already with us - been here for about 6 months, someone else got there before you. (Inside information: The guy who missed the deal has been with us a lot longer than...

Flipping the question to find the answer easier

Flipping the question to find the answer easier

If you’re looking for Apps that help make more money in less time, they actually do exist! Problem is sorting through all of them that don’t. But if you flip it, you can find them. It works like this: Instead of looking forward for the app, flip it and start from the...

The $100 bat that hits home runs

Coaching little league: When I bought last year’s equipment most of the gear was cheap, but I splurged on a rather expensive bat. It was $99.95 and it came with a video link on how to swing better, along with some other baseball playing tips. I thought I’d give it a...

Is this the worst customer service ever?

Is this the worst customer service ever?

I was helping my dad upgrade his mobile phone plan and phone I had the customer service experience from hell and it’s made me a more sensitive thinker. My dad’s getting older and asked me to help him change his phone plan. He’s had the same flip phone for 100 years...

Merry Christmas, er, or is it Happy Holidays?

Merry Christmas, er, or is it Happy Holidays?

It was a college visit with my son where two young students were having an obviously uncomfortable time knowing how to address the group. It started with “Merry Christmas, er, Happy… aah, happy…holidays?”, they caught themselves calling everyone 'guys', then they...

See What Others Don’t

See What Others Don’t

"I've got 1.45%, can you beat that?" Of course anyone who knows anything about this business knows 1.45% is super cheap. Probably too good to be true. It’s usually misdirection - make it look like like a great deal over here while you hide what’s really going on over...

I couldn’t take his sales presentation any longer…

I couldn’t take his sales presentation any longer…

  This is an actual conversation I had with a sales “professional” the other day. We were looking for a new phone system and the guy was blabbing on about features that he’s telling me that I’m going to love.

 Stopping him in mid sales presentation… I asked him,...

Giving $4,713.27 to the non-profit, they wanted more

  For Michelle, an FFUSA Sales Advisor, it all started with one merchant who selected a non-profit to receive Giveback. Then Michelle asked the merchant “Who else do you know who might like to see the non-profit benefit just like you?” Michelle got referrals....

Faxing, it’s the new thing and it’s fast!

Faxing, it’s the new thing and it’s fast!

Hefting one more fax machine into the closet storage area, it looks like a technology graveyard in there. But at one time every piece in there had its place, each new piece faster and more effective than the last. But then it occurred to me, in everything I’ve seen...

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